← Back to Home

Service Policy

Effective date: June 12, 2026 · Version 1.0

This Service Policy explains what the Aman service is, how it works, and what you can expect when you use it. It should be read together with our Terms & Conditions, Privacy Policy, Pricing Plan, and Refund & Return Policy.

1. What Aman Is

Aman App ("Aman", "we", "us") operates a global matching and discovery platform — available as a mobile application and at myamanapp.com — that helps people ("Patients") find and connect with independent mental-health professionals ("Therapists").

Aman is a technology platform, not a healthcare provider. We do not provide therapy, medical advice, diagnosis, or treatment, and we do not employ the Therapists you find through the Platform. Therapists are independent professionals solely responsible for the services they offer.

2. What the Service Includes

Through Aman, the service we provide is limited to the technology and tools that help Patients and Therapists connect:

Discovery & search — browse Therapist profiles, specialities, and availability.
Profiles — Therapists can present their credentials, specialities, and schedule; Patients can create an account and manage their details.
Booking & scheduling — request, confirm, reschedule, or cancel sessions.
Notifications — reminders and updates about your bookings and account.
Ratings & feedback — share and view feedback about sessions.

The actual therapy, counselling, or consultation takes place directly between the Patient and the Therapist. Aman is not a party to that relationship.

3. Who Can Use the Service

The service is available to individuals who are at least eighteen (18) years of age (or who use the Platform under the verifiable consent and supervision of an eligible parent or guardian, as described in our Terms). Therapists must be independent practitioners responsible for holding and maintaining the licences, registrations, and qualifications required to lawfully provide their services. Full eligibility rules are set out in our Terms & Conditions.

4. How the Service Works

Create an account using a supported sign-in method (such as Google Sign-In or Apple Sign-In) and choose your role as a Patient or Therapist.
Patients browse Therapists, choose one independently, and book a session, optionally including a short message describing what they would like to talk about.
Therapists manage their availability, confirm or decline bookings, and conduct their own sessions.
Both sides receive notifications and can manage, reschedule, or cancel bookings through the app.

Patients select their own Therapist. Aman does not choose, assign, recommend, or endorse a Therapist for any Patient, and the order in which Therapists appear is not a recommendation or guarantee of quality. You are responsible for evaluating and selecting any Therapist yourself.

5. Service Availability

We aim to keep the Platform available and running reliably, but we provide the service on an "as available" basis. The Platform may occasionally be unavailable due to maintenance, updates, technical issues, or events beyond our reasonable control. We may add, change, suspend, or discontinue features at any time, to the maximum extent permitted by applicable law. We do not guarantee the availability, punctuality, or attendance of any Therapist or Patient for any booking.

6. Emergencies

The Platform is not for emergencies or crises. If you or anyone else is in danger, experiencing a medical or mental-health emergency, or having thoughts of self-harm or suicide, do not use the Platform. Instead, call your local emergency services number (for example, 911, 112, 999, or the equivalent in your country) or contact a local crisis hotline immediately.

7. Your Responsibilities

Provide accurate, current information and keep your account secure.
Use the service lawfully and respectfully, in line with our Terms & Conditions.
Exercise your own judgment when selecting and engaging a Therapist.
Therapists: maintain valid licences, comply with applicable laws and professional standards, and be responsible for your own services and records.

8. Fees

Aman does not charge Patients a separate fee to find, browse, or book Therapists. Each Therapist sets their own hourly rate, and Aman earns its revenue through a commission on the services Therapists provide through the Platform. For full details, see our Pricing Plan and Refund & Return Policy.

9. Support

If you need help with the service, have a question, or want to report a problem, contact us at support@myamanapp.com. We aim to respond within a reasonable time.

10. Changes to This Policy

We may update this Service Policy from time to time. When we make material changes, we will post the updated policy on this page with a revised "Effective date". Your continued use of the Platform after changes take effect means you accept the updated policy.

11. Contact

Aman App
Email: support@myamanapp.com
Website: myamanapp.com