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Refund & Return Policy

Effective date: 7 October 2026 · Version 1.4

One policy for everyone. Aman ("Aman", "we", "us") connects Clients (also referred to as "Patients"; the terms are used interchangeably) with independent mental-health professionals ("Therapists"). Cancellations and refunds follow the single Aman policy below. It is not set by individual Therapists.

1. Digital service — no physical goods

Aman provides a digital matching and discovery service through a mobile app and website. There are no physical products to ship, and therefore no physical "returns". This policy explains how cancellations, credits and refunds are handled for amounts paid through the Platform.

2. Aman Credit

Most cancellations are resolved with Aman Credit: an in-app credit balance, in the currency you paid in, that can be applied to any future booking on the Platform. Aman Credit never expires. It is personal to your account and cannot be transferred. Credit can't otherwise be exchanged for cash, except as described in section 4.

3. When you get credit

• You cancel a confirmed, paid booking more than 48 hours before its start — you receive the full amount you paid as Aman Credit.
• You cancel within 48 hours of the start — no credit is issued for that booking, and the Therapist receives a share of the fee.
• A request is declined, expires, or is never confirmed (whether it is cancelled by you or the Therapist) — the full amount is returned to you as Aman Credit, instantly.
• An instant ("talk now") session can't start — for example, no Therapist becomes available — the full amount is returned to you as Aman Credit, instantly.
• A Therapist cancels a confirmed booking or does not join — the full amount is returned to you as Aman Credit, instantly.

The cancellation window (currently 48 hours) is shown in the app when you book and when you cancel, and the version shown in the app at that time applies.

4. Getting your money back

If you would rather have your money back than keep it as credit, open Aman Credit in the app and tap Request a refund. This refunds the whole refundable balance in that currency in one request.

• Only the part of your credit that you actually paid for, and have not already used, can be refunded. Credit that Aman adds to your account is spent first and is not itself refundable, unless Aman marks it refundable when it is added.
• A card payment is refunded to the same card.
• A Raast payment, a card payment made more than about 90 days earlier, or credit with no traceable original payment is paid to a bank account that you provide. Aman pays these out manually.
• Aman reviews each request. Once it is approved, the refund is started straight away and usually reaches you within 5–7 working days. The exact time depends on your bank or card issuer.

5. Problems with a session

If you think a cancellation, credit or refund was handled incorrectly, or a Therapist did not show up, report the problem from the appointment in the app. Aman looks at the booking and attendance records and decides the outcome. In any dispute about a payment, booking, cancellation, no-show or refund, Aman's decision is final, to the extent permitted by law.

6. Deleting your account

If you delete a Client account, your paid upcoming bookings and any unused Aman Credit are forfeited and cannot be refunded. The app shows you the amount before you confirm. Request a refund of any refundable credit before you delete your account.

7. Other fees

Except as set out in this policy, as required by law, or as stated when you pay, fees paid to Aman (such as a Therapist's monthly plan) are generally non-refundable.

8. Your legal rights

Nothing in this policy limits any non-waivable rights you may have under mandatory consumer-protection or other applicable law, including any right to pursue a chargeback with your card issuer, to dispute a charge before a competent authority, or to any statutory refund or remedy that cannot lawfully be excluded.

9. Changes to this policy

We may update this Refund & Return Policy from time to time. When we make material changes, we will post the updated policy with a revised effective date.

10. Contact

Questions about a payment or refund? Contact us at:

Aman
Email: support@myamanapp.com
Website: myamanapp.com